Terms & conditions

Ecomflows.io
Flows Marketing Solutions LLC
Wyoming, United States

Last updated: January 27, 2026

1. Introduction

These Terms of Service (“Terms”) govern the access to and use of services provided by Flows Marketing Solutions LLC, operating as Ecomflows (“Ecomflows”, “we”, “us”, or “our”).

By purchasing, accessing, or using any Ecomflows service, you agree to be bound by these Terms.
If you do not agree, you may not use our services.

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2. Services Overview

Ecomflows provides email marketing and retention services for e-commerce businesses, including but not limited to:

One-time email flow setups
One-time API and technical integrations
Ongoing campaign management
Retention strategy and optimization
Post-purchase communication systems
Data-driven performance analysis
Access to internal dashboards or tooling (where applicable)

Ecomflows offers two primary service types:

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a) One-Time Services

Certain services, such as flow setups or integrations, are delivered as a one-time purchase with no recurring contract or ongoing obligation.

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b) Ongoing Campaign Services

Campaign services are provided on a month-to-month basis, starting immediately upon activation, with no fixed minimum term unless explicitly agreed otherwise.

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3. No Guarantees

Ecomflows does not guarantee any specific outcomes, including but not limited to:

Revenue
Profit
Conversion rates
Deliverability
Platform approvals
Account health or stability

Any performance references, benchmarks, or examples shown are illustrative only and based on historical data.

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4. Client Responsibilities

You agree to:

Provide accurate and complete information
Grant required access to platforms such as Shopify, Klaviyo, or related tools
Maintain compliance with applicable laws and platform policies
Review and approve deliverables in a timely manner

Delays caused by missing access, approvals, or third-party issues may affect timelines and results.

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5. Payment, Fees & Billing

All fees are due as stated on the invoice
All services are non-refundable once an order has been placed
Revenue share agreements are calculated based on Klaviyo attribution
Invoices must be paid within the stated payment term

Failure to pay may result in escalation actions as outlined below.

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6. Non-Payment & Suspension

If payment is not received:

Services may be paused after approximately 24 days
Access to ongoing services may be suspended
The commercial relationship may be temporarily or permanently halted
Legal or administrative escalation may occur

Suspension or termination does not waive outstanding payment obligations.

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7. Campaign Attribution

Revenue share calculations are based on Klaviyo attribution, which may include open and/or click-based attribution windows.

You acknowledge that:

Multiple channels may influence a conversion
Klaviyo attribution reflects assisted or influenced revenue, not necessarily last-click attribution

This attribution model is accepted as the basis for billing.

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8. Data Access & Usage

By engaging Ecomflows, you grant permission to:

Access your Klaviyo account and related performance data
Analyze campaign, flow, and customer data
Aggregate and anonymize data for:
- Internal benchmarking
- Product development
- Strategic optimization

Ecomflows does not sell, disclose, or share identifiable store-level data.
All data used for insights is anonymized and non-identifiable.

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9. Intellectual Property

All methodologies, templates, systems, dashboards, strategies, and materials developed by Ecomflows remain the intellectual property of Ecomflows.

Clients receive a limited, non-transferable license to use deliverables solely for their own business.

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10. Limitation of Liability

To the maximum extent permitted by law:

Ecomflows is not liable for indirect, incidental, or consequential damages
Total liability is limited to the fees paid by the client in the three (3) months preceding the claim

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11. Indemnification

You agree to indemnify and hold harmless Ecomflows from claims arising from:

Your business operations
Your products or services
Violations of laws or platform policies
Misuse of Ecomflows services

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12. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.

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13. Modifications

Ecomflows reserves the right to update these Terms at any time.
Continued use of services constitutes acceptance of updated Terms.

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14. Contact

Flows Marketing Solutions LLC

Operating as Ecomflows

Email: legal@ecomflows.io

Website: https://ecomflows.io