Refund Policy

Ecomflows.io
Flows Marketing Solutions LLC

Last updated: January 27, 2026

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Overview

Ecomflows provides customized, done-for-you email marketing and retention services. Due to the nature of our work, we maintain a strict refund policy.

By purchasing any Ecomflows service, you agree to the terms outlined below.

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When Refunds Are Not Available

Once onboarding has started, no refunds can be issued.

Onboarding is considered started when one or more of the following occurs:

• The onboarding form has been submitted
  
  
• Access to platforms (e.g. Klaviyo, Shopify) has been granted
  
  
• Strategy, setup, or technical work has begun
  
  

At this point, resources, planning, and execution are already in progress. As such, all payments become final and non-refundable.

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Refunds Before Onboarding

If onboarding has not yet started, a refund may be requested.

In this case:

• The refund will be processed minus payment processing fees
  
  
• Any non-recoverable transaction costs will be deducted
  
  
• Refunds are issued to the original payment method
  
  

Non-Refundable Services

The following are always non-refundable after delivery:

• One-time flow setups
  
  
• API or technical integrations
  
  
• Campaign setup or management
  
  
• Strategy work or consulting
  
  
• Any service marked as “done-for-you”
  
  

No Performance-Based Refunds

Ecomflows does not offer refunds based on performance, results, or expectations. All services are provided on a best-effort basis using proven systems and data-driven strategies.