Customer Success Manager (Remote)

Be the face of Ecomflows for our clients. You'll guide them through onboarding and keep them thriving long after they go live.

Our Business

Ecomflows is on a mission to become the #1 retention partner for Shopify stores worldwide. We help ecommerce businesses turn their email and SMS marketing into a real revenue engine, and we're known for moving faster, delivering sharper, and building more complete setups than anyone else in the market. Over 2,000 stores trust us, and together we've helped them generate more than $150M in revenue.

We work hard, we care about results, and we actually enjoy what we do. Our team is young, driven, and built around one simple idea: when the client wins, we win. We take the work seriously, and ourselves a little less so.

Purpose of the Role

This role is crucial to our success.

Our Customer Success Manager is the bridge between our clients and our team. You're the reason a new client feels confident from day one, the reason they stay excited month after month, and the reason they recommend us to the next brand.

When you do this role well, clients don't just stay with us, they grow with us. You make life easier for our strategists, designers, and copywriters by making sure client needs are crystal clear. And you make life better for our clients by being the person they trust most in their inbox.

What You'll Achieve

This is a role focused on outcomes, not checklists. Success in this role looks like:

• New clients who feel fully taken care of from kickoff to a delivered retention setup
• Clients who stay with us longer because they feel seen, heard, and consistently delivered to
• A fresh content calendar in every client's hands, every month
• Clients who know exactly what results we're driving for them, because you're the one sharing the wins
• A happy, growing client base that turns into word-of-mouth for Ecomflows

Pen Portrait — Who You Are

You're someone people remember after one conversation. Warm, charismatic, and genuinely interested in the people on the other side of the screen. You take ownership without being asked, you handle pressure without losing your smile, and you believe that how you make someone feel matters just as much as what you deliver.

You probably recognize yourself in a few of these:

• You love people. You find it energizing, not draining, to be someone's point of contact
• You're organized by nature. Things don't fall through the cracks on your watch
• You communicate clearly in English, both written and spoken
• You know your way around Klaviyo (flows, campaigns, segments) and Shopify at a basic level, and you're eager to go deeper
• You'd rather solve a problem than wait for someone to tell you it exists

Nice to have: Strong hands-on Klaviyo or Shopify experience, or previous time in a client-facing role at an agency or ecommerce company.

If not everything on this list describes you but you know you'd thrive here, apply anyway. We hire for people, not for checkboxes.

What We Offer

• A fully remote setup with flexible hours
• A clear, fast path from part-time to full-time
• A young and driven team that values initiative and ownership
• Real responsibility from day one, with direct ownership of client relationships and no unnecessary layers
• A front-row seat at one of the fastest-growing retention agencies in the market
• A role where your work has a direct, visible impact on client happiness and retention

Be Part of Ecomflows

If you love working with people, thrive on making clients happy, and want to grow into a key role at a fast-moving ecommerce marketing team, we'd love to hear from you.

Apply through the button below. Bonus points if you include a short Loom introducing yourself. It's the fastest way to show us you're the right person for a client-facing role.

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